5 major after-sales services, confidence assurance
Since its establishment, adhering to the principle of "customer first, quality first and perfect service", the company has provided timely, high-quality and good technical services for each factory product.
★ the company has first-class professional and technical personnel. The products are designed, produced, researched and developed in strict accordance with relevant national standards and technical requirements to ensure that the products can meet the user's use requirements.
★ each ex factory product is original and authentic, which meets the international quality inspection standards. Detailed product certificate, national identification certificate, warranty card, operation manual and other relevant technical data are provided with the goods.
★ for the installation and power on acceptance of the company's products, technical training and on-site guidance shall be provided free of charge according to the customer's situation. Help customers understand and be familiar with the use of products and the maintenance of equipment.
★ the company implements "Three Guarantees" for the quality of products, and each product is equipped with a warranty card. That is, if the product has quality problems within one year (except for force majeure such as man-made damage or natural disasters), it shall be responsible for return, replacement and repair. After the expiration of the warranty period, regardless of whether the purchaser selects another maintenance supplier, our company will provide the required spare parts at a preferential price in time.
★ other service commitments: ensure that the service life of the supplied products meets the national requirements under the conditions of correct installation, normal use and maintenance. Fully realize the company's quality policy (taking customer satisfaction as the goal), strengthen quality management, improve the competitiveness of enterprises in the market, continuously and stably improve satisfactory products to users, and deal with user opinions in time.
A. Make handling suggestions within 20 minutes after receiving the notice, provide 7 * 24 hours of technical consulting service, 7 * 24 hours of fault acceptance service, 7 * 24 hours of on-site support for major faults, and 5 * 8 hours of on-site support for general faults. In case of major failure of spare parts, provide any spare parts required to be replaced by the system.
B. Open the after-sales service telephone 24 hours, and timely provide customers with convenient and faster services with a warm attitude and popular language, and provide customers with technical services and on-site guidance within 24 hours.
C. After sales service Tel.: 0757-85203717 13929074868 / 13631818460
Fax: 0757-85203716